The amount booked includes what is expressly indicated in the summary confirmed at the end of the booking process and by the email. The category of the booked vehicle is guaranteed at the time of booking, but not a specific model. By confirming the booking, the customer acknowledges having read and accepted these conditions. Rates are calculated based on the collection/return to the same rental location. Rental days are calculated on a 24-Hour basis from the vehicle’s pick-up time. The rental car must be returned no later than one hour (59minutes) from the specified drop off time. If the return of the rental car is delayed for over one hour (59min) from drop-off time, the renter will be charged an additional day’s rate. Any additional charge for extra equipment shall be paid locally. Services from the Car rental company shall not be provided for any unconfirmed reservation/s.
Basic Protection Plan, Unlimited mileage, routine vehicle maintenance, licensing fees, preparation of the vehicle including sanitization, registration fees, and change of car in case of breakdown.
The customer can modify the booking without any charge up to 24hrs of the pickup time. In the event that the customer changes the relevant booking data (group booked, pick-up/drop-off date/ time, pick-up/drop-off location) the system may not guarantee the availability of the vehicle and/ or the rate initially booked and/ or prepaid. If, because of the changes, an amount higher than the prepaid amount is due, the customer must pay the difference with a new payment. If the balance amount is lower, no refund is due, and the difference is retained as a penalty.
1.If the customer does not show up for the collection of the vehicle without having canceled the booking.
2.Failure to pick up the car at the arranged time and date after elapse of a 1-hour gross period.
3.Failure to provide the documentation required to pick up the car.
4.Failure to provide a credit card in the main driver’s name with enough available funds on it.
A penalty equal to the entire amount booked and possibly prepaid will be charged.
The Car Hire company reserved the right to refuse to provide a rental car if the customer fails to arrive on time (after elapse of 1 hour gross period) with all necessary documentation and a credit card in the booking name with enough available funds for the cars security deposit. In such circumstances, there shall be no reimbursements for funds already paid by the renter.
At the time of the booking, the customer is required to indicate the flight number if coming in by airline. In the presence of this information, the vehicle is kept available up to a maximum of 59 minutes after the flight has landed. In the event of the vehicle not being picked up within the 59min time frame, the No Show policy applies, and the full reservation amount will be charged.
If the key to the vehicle is lost or needs to be replaced, the company will charge the renter according to the damage price list minimum charge of €400 (inc. vat) to a maximum of €600 (inc. vat), an Administration Fee will be applied, and a day (1) ‘Loss of Use’ flat fee of €100 per case.
Car Groups | BASIC Protection Plan EXCESS | SILVER Protection Plan EXCESS | GOLD Protection Plan EXCESS |
A Mini | € 1,300 | € 500,00 | € 300,00 |
AA Economy | € 1,300 | € 500,00 | € 300,00 |
B Economy Exclusive | € 1,650 | € 500,00 | € 300,00 |
C Economy Exclusive 2 | € 1,650 | € 500,00 | € 300,00 |
CC Compact | € 1,650 | € 500,00 | € 300,00 |
D Compact Exclusive | € 2,000 | € 500,00 | € 300,00 |
DD Compact Exclusive 2 | € 2,250 | € 700,00 | € 300,00 |
E Intermediate | € 2,250 | € 700,00 | € 300,00 |
EE Intermediate Exclusive | € 2,500 | € 700,00 | € 300,00 |
F Full Size | € 2,500 | € 700,00 | € 300,00 |
G Full Size Exclusive | € 2,500 | € 700,00 | € 300,00 |
H Premium | € 2,700 | € 900,00 | € 300,00 |
This insurance is optionally available at a daily charge to cover the vehicle’s wheels, tires, rims, and glass components (windows, side mirrors, windshield, etc…). The cost of this optional insurance is subject to the rental agreement.
WURG | Groups A - AA | Groups B - C - CC | Groups D | Groups DD - E | Groups EE - F - G | Groups H |
WHEELS Protection | € 5,00 | € 6,00 | € 7,00 | € 8,00 | € 10,00 | € 12,00 |
UNDERCARRIAGE Protection | € 5,00 | € 6,00 | € 7,00 | € 8,00 | € 10,00 | € 12,00 |
ROOF Protection | € 5,00 | € 6,00 | € 7,00 | € 8,00 | € 10,00 | € 12,00 |
GLASS & WINDSCREEN Protection | € 5,00 | € 6 ,00 | € 7,00 | € 8,00 | € 10,00 | € 12,00 |
TIRE Protection | € 5,00 | € 6,00 | € 7,00 | € 8,00 | € 10,00 | € 12,00 |
MECHANICAL Protection | € 5,00 | € 6,00 | € 7,00 | € 8,00 | € 10,00 | € 12,00 |
This insurance is optionally available at a daily charge to cover the driver and passengers’ medical expenses in case of bodily injury including death, loss of sight, loss of limbs, permanent and/ or temporary or partial disablement. The policy will pay according to the type of injury and based on the benefit levels indicated in the policy. The cost of this optional insurance is subject to the rental agreement.
Procedure in case of an accident, with or without a third party, a written and detailed Police declaration must be handed out according to the rules established by law. In case of an accident with a third party, it is absolutely necessary to present a Police report including registration number, insurance company details, name and surname of the driver and of all possible witnesses, name, and surname of the owner of the vehicle (which can be found on the car documents). If new damages (not pre-existing upon pick up) are found when checking the vehicle in (drop off), and if these are not covered by the clauses reducing and/or eliminating Customer’s liability (SILVER Protection Plan and/or PAI Protection Plan or Gold Protection Plan), the procedure will be the following: · in case of damage included in the RCT “Damage Table”, the drop off location identifies the damage immediately and jointly with the Customer, quantifies it and proceeds with charging the relevant amount on his credit card; · in case of damage not included in the RCT “Damages Table”, once it has been identified jointly with the Customer, the drop off location freezes, by way of caution, an amount on his credit card without charging it and waiting for the damage to be quantified by an appropriate damage report. Once the damage report has been issued by the car rental company, the Customer will be sent a communication with the documents showing the damage and the relevant quantification. When 5 days have gone by after this communication, the amount quantified by the damage expert will be charged; · in all cases where it is not possible to identify the damage jointly with the Customer (for any cause due to him) the Lessor freezes an amount on his credit card by way of caution without charging it and proceeds with the quantification of the damage either by the RCT Damages Table or by a damage expert. The customer will then be sent a communication with the documents showing the damage and the relevant quantification. When 5 days have gone by after this communication, the amount quantified by the damage expert will be charged; · Customer can dispute the damage and/or its quantification. In such cases, the Lessor takes the Customer’s reasons and gives feedback for them. If the Customer’s dispute is met, no charge will be made, or a refund will be made if the damage has already been charged. If the Customer’s dispute is received within 5 days after the communication sent to him and containing the charge notice, the file will be temporarily kept on stand-by and no charge will be made until all checks have been completed. In case Customer reports a claim for an accident not caused by him (Accident Report Form –CID- with Customer’s signature only), the Lessor will charge him, by way of caution, an amount quantified by the RCT Damages Table or by an appropriate damage report (in case of damages not included in the RCT Damages table waiting for the file to be completed by the Insurance Company. In case of insurance compensation, this will be deducted from the amount charged to the Customer. If the damage caused by the accident is attributed to the Customer, then he will also be charged for the damage report cost (in case this has been issued) and for the postal fees. Only in case, a Customer who reports a claim not caused by him hands out also an Accident Report Form –CID- signed by the third party, then he will not be charged for the amount contractually stated as damage responsibility. If the third party’s insurance company does not pay the damage because the hereabove form (CID) results incomplete, inadequate, or the accident results being in contributory negligence or passive, the amount of the damage caused to our vehicle up to a maximum of the damage penalty contractually stated will be claimed by the Lessor. The Damage Report Form –CID- signed by the third party must be always handed out even if the damages are covered by the subscription of the optional clauses for limitation and/or elimination of liability (SILVER Protection Plan and/or PAI Protection Plan or Gold Protection Plan)
The following conditions apply to rentals booked through the website www.carbeez.rent, the CarBeez Car Rental call centre, or directly to CarBeez Car Rental location, as well to rentals made with no previous booking. Some conditions may change in case of booking made through an intermediary or for corporate agreements. Please see also our Special Rental Conditions.
The customer will be liable for any damages caused to the vehicle due to vegetation, even if he has subscribed to the GOLD Protection Plan, as this can be considered his negligence to drive the car in the countryside or in places where the vegetation can cause scratches and damages to the vehicle.
Loss of use charge shall be applied when the vehicle becomes unable to be used for a period, in case of repairs required due to damages and/or loss of keys occurring within the rental period, and a one-time fee will be applied. In case of damage or theft (total or partial) occurring to the rental vehicle, the client will be liable to pay for an inclusive amount of €100 (vat inc.) as an additional service.
In the case of the renter abandoning the rental vehicle and not returning it to the drop-off time and location, the renter is hereby granting authorization, agreeing and accepting that he will be charged the Abandoned Vehicle Fee together with any damages discovered on the rental vehicle, from his credit card, and these in accordance with the car rental company’s damage price list, and incurring any towage Fees need be. In such cases, the renter is giving his express consent to the car rental company to carry out a charge either from the deposit or a separate transaction/ delayed charge transaction (within a restriction of a maximum 1 day) from the credit card provided. Photo of abandoned vehicle and declaration from the rental company will be provided. In case of damage or theft (total or partial) occurring to the rental vehicle, the client will be liable to pay for an inclusive amount of €100 (vat inc.) as an additional service.
Personal Data of the renter such as the renters’ name, surname, identification number, residential address, email, mobile number, banking/ credit card details, will only be used for the restricted purpose of registering the renter and for managing the business relationship thereafter. Under the Data Protection Law (General Data Protection, GDPR EU Regulation 2016/679), personal data may only be processed for lawful purposes. In case of damage or theft (total or partial) occurring to the rental vehicle, the client will be liable to pay for an inclusive amount of €100 (vat inc.) as an additional service.
We are committed to providing You with an exceptional level of service and customer care. If You have a Complaint about this rental, we want to hear about it so We can try to put things right. Please Email Us at customercare@carbeez.rent
In case of damage or theft (total or partial) occurring to the rental vehicle, the client will be liable to pay for an inclusive amount of €100 (vat inc.) as an additional service.
We will deal with Your Complaint, for free as soon as We can and try to reach a resolution that both You and We are happy with. We aim to give You a response within 15 days and We will notify You if We believe it will take longer, If We are unable to reach a resolution.
For any dispute arising out of this contract, the parties agree that such disputes shall be referred to exclusively competent Authorities, Tribunals or Courts of Malta; or, if agreed between the parties, to arbitration proceeding as contemplated by the Arbitration Act (Chapter 387 of the Laws of Malta). The rental agreement is governed by the Maltese Law, and therefore such Law is to be applied to any dispute arising therefrom.
Child Seat
We offer baby, infant, child, and full backed booster seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 25kgs. In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away. Please note: All children must normally use a child car seat until they’re 12 years old or 135cm tall. Fee per day will be charged upon collection. In case of damage to the seat, a fee will be applied for its replacement.
Go Pro
Eternalize the magical moments of your trip with GoPro footage and prove that it is not just imagination, but the actual beauty of Malta. It is possible to request the Go Pro when booking the vehicle. The relevant Go Pro surcharge, to be paid upon pick up of the vehicle. A deposit will be requested at the time of collection. In case of theft and/or damage and/or loss of the GoPro, a full declaration will have to be handed to the car rental office by the customer, and a charge will be applied. In case of GoPro loss/ bag loss and/or loss of GoPro windshield holder, a penalty will be applied for each lost item.
GPS GARMIN SATELLITE NAVIGATION
It is possible to request the GPS Navigation System when booking the vehicle. The relevant GPS surcharge, to be paid upon pick up of the vehicle. A deposit will be requested at the time of collection. In case of theft and/or damage and/or loss of the GPS, a full declaration will have to be handed to the car rental office by the customer, and a charge will be applied. In case of GPS loss/ bag loss and/or loss of GPS windshield holder, a charge will be applied for each lost item.
PRIORITY CHECK-IN
Customers who want to skip the ordinary queue and get the car quickly and get going can choose the “Priority Check-In” service. In this case, kindly send us an email to reservations@carbeez.rent stating the renters Name & Surname, flight number, arrival time and destination coming from, and a contact number. Service charge applies.
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